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Troubleshooting Guide

Troubleshooting Guide

✨ On2Air Backups creates Automated Airtable Backups on an hourly, daily, weekly, or monthly schedule and sends it to Google Drive, Dropbox, or Box. Get a free trial Airtable backup

On2Air Help CenterOn2Air Help Center > On2Air BackupsOn2Air Backups Start a free trial

Here are some common errors you may encounter and how to solve the issue.

1 - Reconnect Airtable and Storage Drives

This is the most common error.

Your Airtable or Storage Drive has been disconnected OR we do not have adequate Permissions to access your Airtable data or Storage Drive.

Your connection to Airtable or your storage drive needs to be reconnected, either due to Airtable’s OAuth connection or a change in permissions.

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Please reconnect your Airtable account and Storage Drive and accept all Permissions - In Airtable, it’s best to choose the option - “All current and future bases in all current and future workspaces” for us to access your Airtable base(s).

Here’s how to reconnect to each option and accept permissions:

Reconnect Airtable to On2AirReconnect Airtable to On2Air

Reconnect Your Storage Drive to On2AirReconnect Your Storage Drive to On2Air

2 - Reconnect and Confirm Permissions to Airtable bases

Your Airtable permissions don’t allow us to access your Airtable base. Please go to your Accounts and Integrations settings in your On2Air account - https://app.on2air.com/app/settings/accounts-integrations and reconnect to Airtable and allow all permissions.

  • For best results to allow you to backup your Airtable bases, choose “All current and future bases in all current and future workspaces” when choosing your Airtable permissions.
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3 - Reconnect and Confirm Permissions to Storage Drive and Destination folders

Your Google Drive, Dropbox, or Box Permissions or the folders inside your storage drive are not configured to allow us access to your storage drive.

Please go to your Accounts and Integrations settings in your On2Air account - https://app.on2air.com/app/settings/accounts-integrations and reconnect your storage drive and allow all permissions.

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LEARN HOW TO RECONNECT - Reconnect Your Storage Drive to On2AirReconnect Your Storage Drive to On2Air

4 - Confirm Enough Storage Space in Storage Drive

Please verify you have enough storage space in your storage drive backup all CSV or JSON data and all Attachments.

To see how much storage space you need in your drive, you can find your Attachment space used in Airtable inside your Account Settings.

  • Click your profile picture in your account
  • Choose the workspace that contains your Airtable base(s)
  • View Attachment size for each Airtable base
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5 - Storage Drive Folder no longer exists or has been Renamed

This occurs if you have deleted the backup folder in your storage drive or changed a folder name.

If the storage drive folder no longer exists or if you changed the name of a folder in your storage drive, you’ll need to create a new Backup Project.

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HOW TO CREATE A BACKUP - Create a New Backup ProjectCreate a New Backup Project

6 - Stuck on Status - Attachments

Attachments take the longest to backup on your first backup, so you may see it stay in this status for quite some time.

Once your initial backup is complete, all other backups will process at a much faster rate.

On average, we can backup 10k - 15k attachments per day.

7 - Backup Configuration Incomplete

You started your trial or plan, but did not complete the backup process, so your backup is not running.

Please login to your account at https://app.on2air.com/auth/sign-in to configure your backup.

8 - Airtable API Key No Longer Usable - Transfer Airtable API Key to OAuth Connection

Airtable disabled all API Keys on February 1, 2024. Airtable connections now require OAuth authentication.

Here’s how to transfer your current Airtable API Key connection in On2Air to OAuth.

Transfer Airtable API Key to OAuth Authentication in On2AirTransfer Airtable API Key to OAuth Authentication in On2Air